Delinian

System Administrator, Salesforce

Job Locations BG-Sofia
Job Post Information* : Posted Date 6 months ago(13/10/2023 15:14)
ID
Oct 2023-16285
# of Openings
1
Category
Hidden (16206)

Job Advert

INTRODUCTION

Delinian Trading Limited is a global B2B information-services business. The Salesforce and Sales Enablement team supports a portfolio of brands that provide actionable data, analysis, intelligence, and access in markets where information and convening market participants are valued. Our products serve professionals across the financial and professional services sector, covering markets such as banking, legal, and insurance. We operate a highly diversified portfolio with services that support clients’ market intelligence, business development, and workflow solutions, and over 70% of our revenue is recurring.

Our brands are transforming as we seek to retain the relevance our products have within the markets they serve, while also taking advantage of our scale to deliver standardized and efficient solutions. This means laser focus on responding to clients’ needs for specialism, while also building common tools and functions that allow us to better meet customers’ needs.

We pride ourselves on our entrepreneurial culture – enabling creative, action-oriented, and knowledgeable professionals to do their best work. We also believe in autonomy, accountability, passion, and a sense of humour. Delinian has customers in more than 140 countries and over 1,500 employees located in North America, South America, Europe and Asia. For more information on the company and our strategy, please visit: https://www.delinian.com.

JOB PURPOSE

The Senior System Administrator, Salesforce role is a full-time position based out of our Sofia, Bulgaria office. You will operate a division-wide, best in class CRM platform to support a growing business. An opportunity to play a crucial part in a project team supporting 8 distinct businesses on a single Salesforce org. The Senior System Administrator will be responsible for supporting and improving the Salesforce instance. The successful candidate will work in close collaboration with another Senior System Administrator as well as the wider Salesforce delivery team members. The primary focus will be supporting our end users and key stakeholders across the businesses we support (see below list).

KEY OBJECTIVES

- Ownership of our SFDC master reporting and dashboard creation for the Brands
- Establish trust and respect from the wider businesses and the project team.
- Establish a thorough understanding of business data model and internal data infrastructure/architecture as it relates to management of customer data.
- BAU system support across Salesforce across the divisional CRM platform, ensuring scalable and best practice solutions.
- Oversee and ensure the quality of development, configuration and customization of the Salesforce.com platform.
- Utilise best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform.
- Participate in workshops with stakeholders to uncover requirements.
- Provide technical expertise and best practice guidance to the wider project.
- Take a lead role in supporting the BAU support infrastructure.
- Hands-on, where appropriate, to deliver development according to project plan.
- Perform data analysis and ensure data integrity by working with stakeholders to address process/data concerns.
- Help identify and resolve errors, define and enforce standards for data quality.
- Collaborate with fellow team members and key stakeholders to understand business goals to improve current processes.

EXPERIENCE, SKILLS, & ATTRIBUTES

- 3+ years Salesforce experience gained over complex projects across the full development lifecycle.
- Business analysis, process re-engineering & estimating.
- Certified Salesforce.com Administrator (ADM-201) or equivalent experience.
- Ideally Salesforce CPQ Experience or equivalent SaaS CPQ applications.
- Certified Salesforce.com Certified Platform App Builder or equivalent experience.
- Experience with Salesforce.com lightning, Salesforce CPQ, DocuSign, Pardot, Marketo.
- Experience working with diverse, distributed large-scale and complex datasets.
- Experience with marketing and/or fulfilment processes.
- Experience in working on Finance System Integration Projects.

The ideal candidate will:
- Possess strong problem-solving and analytical skills and have the ability to troubleshoot issues, debug code/configurations, and find effective solutions to technical challenges.
- Demonstrate an entrepreneurial spirit – proactive and self-motivated; value common sense over process.
- Be highly organized, able to work under pressure to deadlines and multi-task.
- Be intellectually curious about financial & professional services in the markets we serve.
- Have a willingness to learn and expand your skillset and adapt to new tools and systems.

BRAND & PRODUCT LIST

Our Salesforce supports 8 distinct businesses. Each business has a number sub brands and titles. These businesses service the Legal, Financial, Insurance, M&A, Capital Markets and real asset financing sectors as follows.

 

Business

Titles

Sectors

Insurance Insider

Insurance Insider

Inside P&C

Trading Risk

Global insurance and reinsurance

Global Capital

Global Capital

Capital Markets

The Deal

The Deal

PrivateRaise

M&A and private equity

Legal

IFLR

ITR

Managing Intellectual Property

Legal

Derivatives

Structured Retal Products

FOW

Derivatives

Euromoney

Euromoney Awards

Euromoney Learning

Euromoney Magazine

Banking and financial services

IJGlobal

IJGlobal
PFR

TFA

Global infrastructure and project finance

AirFinance Journal

AFJ

Aviation financing

 

We have a diversified range of products that meet three key customer needs:

- Workflow Solutions: deal making events, learning
- Business Intelligence: market news and data
- Business Development: lead generation, sponsored events, and advertising

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