ABOUT THE COMPANY

Delinian is a global B2B information-services business. Delinian’s brands provide actionable data, analysis, intelligence and access in markets where information and convening market participants are valued. Delinian has customers in more than 140 countries and over 2,200 employees located in North America, South America, Europe and Asia.

JOB PURPOSE

The Head of Operations will be an experienced manager coaching and developing Operations Managers and Operations Coordinators in the delivery of their allocated events as well as planning their own events, ITW USA, ITW AFRICA & ITW ASIA. They will be responsible for overseeing and executing their portfolio of events within ITW and will have complete operational management, including full budgetary control whilst maximising portfolio profitability.

PRINCIPAL ACCOUNTABILITIES

Team Related

• Develop a high-performance culture by championing best practices and professional development
• Building a ‘one team’ ethos for all levels of the operational functions so that there is an expansion of career development, succession planning and opportunities across the teams as well as sharing of skills and best practice
• Ensuring the team deliver a first-class service for each client
• Manage and develop direct reports using KPIs to track performance
• Recruiting and training new members of the team

Portfolio & Event Related

• Responsible for portfolio event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience
• Maximising the profitability, sustainability, and quality of each event through effective budget management
• Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology
• Project managing events and control costs to deliver within budget
• Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies
• Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment

Financial management

• Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI
• Monthly reporting of costs vs revenues and detailed budgets with the Event Operations Director
• Adding value to the bottom line and the customer experience through innovative operations solutions and by establishing new distinct features for use at events which can be delivered profitably
• Highlighting clear financial and operational milestones with teams and cross departments
• Ad-hoc projects, both departmental and event related as directed by the Event Operations & Customer Service Director

KEY INTERFACES

• Venues and venue sourcing team
• Suppliers
• Event team – sales, production, marketing, customer services, editorial
• Own team – operations
• Management team
• Delinian specialists – legal, risk, data protection, security, compliance
• Clients

KNOWLEDGE, EXPERIENCE AND SKILLS

ESSENTIAL

• An established track record of delivering international, large scale and complex events and awards in the B2B or B2C space managing both large scale exhibitions (150+ stands) and multi stream conferences globally
• Technical experience from floor plan creation, rigging, health & safety, introducing creative flair to networking experiences
• Demonstrable experience in collaborating successfully with partners ancillary to a large-scale event (could be the city, transport, party, or other partners)
• White glove experience for clients and customers implementation
• Extensive experience in team management/ line management experience for 4+ team members, able to demonstrate coaching and people development
• Solid examples of building and refining a high-quality event delivery experience for all customer groups
• Solid project management/oversight, collaborative nature combining strategic thinking, and attention to detail
• Tangible examples of experience in implementing innovation and creativity for large scale international events over 6000+ people, 150+ stands, 120+, meeting rooms, 3+ conference stages
• Led and implemented ESG and I&D initiatives for events
• Experience in venue and supplier contracting and negotiation upwards of £2.5m
• Proven experience in managing compliance and roll out risk policies and documentation affecting international events and large-scale exhibitions without damaging the customer experience
• Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively
• Self-motivator and team motivator
• Confident decision-making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made
• Experience of developing and delivering new ideas, even in the face of long-established status quo
• No obstacles to international travel

DESIRABLE

• Foreign language
• Project managing events/projects and teams in other departments
• Experience of using and working with Salesforce, CVENT, NetSuite
• First Aid qualified/IOSH Managing Safety Certificate

BEHAVIOURIAL COMPETENCIES

• Work well under pressure and to deadlines
• Customer first approach
• A willingness to travel and work late/overnight shifts on occasion
• Self-confident and clear decision making
• Strong people management skills
• Agile and adaptable
• Conflict competent and opinionated
• Manages change and is open to change
• Solutions orientated

BENEFITS AND WORKING ARRANGEMENTS

• You will receive a competitive salary as well as other benefits, including pension, private medical insurance, paid holidays and other discretionary gifted days.
• Access to LinkedIn learning for continual personal development opportunities
• We offer hybrid working arrangements (with attendance in the office a minimum of once a week) and place a strong emphasis on a good work/life balance.

Delinian provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.