Key Responsibilities

• Business Process Analysis, Reengineering & Documentation:
• Conduct thorough analysis of existing R2R processes, identifying bottlenecks, inefficiencies and areas for improvement.
• Collaborate with the commercial teams, delivery organisation and ERP team to gather data, feedback and insights about existing processes and be able to clearly map and document those processes (including highlighting control points and process exceptions). Ensure the voice of the customer is central.
• Propose and implement re-engineering strategies to streamline operations, speed up the month end close process, standardise processes, reduce errors & costs and improve financial reporting accuracy.
• R2R Optimisation:
• Act as a key liaison point between Commercial teams, Finance Operations and Technology for NetSuite ERP configurations and other systems involved in the end-to-end R2R process.
• Collaborate with cross-functional teams to align R2R practices with overall business objectives.
• Work closely with IT teams to ensure optimisation of NetSuite and other systems to optimise R2R processes and to identify opportunities for technological enhancements.
• Develop and maintain global standards for R2R processes, ensuring consistency across regions and business units.
• Project Implementation:
• Play a key role in transformation projects aimed at improving the R2R process, including ensuring thorough testing of solutions before clearing for implementation.
• Maintain close liaison with the Change Management team, especially in relation to Change Impact and Business Readiness Assessments.

• Training and Support:
• Develop and deliver training materials for end-users on the optimised processes and NetSuite functionalities.
• Provide ongoing support and guidance to users, ensuring they can effectively utilise the system.
• Data Analysis and Reporting:
• Utilise NetSuite and other related systems to create reports that provide actionable insights into the R2R process. Analyse data to identify trends, forecast future needs and support decision-making.
• Work with the operational hub to establish and agree KPIs for optimising performance (at both the micro and macro level).
• Compliance and Best Practices:
• Ensure that all R2R processes and NetSuite configurations comply with relevant laws, regulations, and industry best practices.
• Feed into and use RACMs to ensure good practice and solid controls. Stay updated on new NetSuite features and R2R trends to continually improve business operations.