Delinian

Event Operations Manager

Job Locations UK-London
Job Post Information* : Posted Date 1 month ago(13/06/2024 12:41)
ID
Jun 2024-17121
# of Openings
1
Category
Event Operations

Job Advert

ABOUT THE COMPANY

Delinian Limited formerly Euromoney Institutional Investor PLC is an international business-information group covering asset management, price discovery, data and market intelligence, and banking and finance under brands including Euromoney, Institutional Investor, IJGlobal, BCA Research and Ned Davis Research. The group also runs an extensive portfolio of events for the telecoms, financial and commodities markets.

JOB PURPOSE

The Operations Manager will be an experienced individual responsible for the complete operational management, including full budgetary control, of several allocated medium to large flagship events and awards globally, industry leading physical and virtual events ensuring achievement of desired profit margin returns and elevated levels of customer satisfaction.

 

PRINCIPAL ACCOUNTABILITIES

  • Demonstrate an elevated level of customer satisfaction from attention to customer needs along with a high level of responsiveness
  • Managing end-to-end management and delivery of 3 – 5 global events each year of varying size, format, and complexity, working closely with the Head of Operations
  • Develop creative solutions for new event revenue streams
  • Source, negotiate with and contract with suppliers and venues
  • Build and test of virtual event platform including the customer journey
  • Liaise with venue / platform supplier about requirements
  • Compile relevant information for clients to include, but not limited to, clear instructions on submitting required materials to us, access times on the day of the event, venue information, virtual event platform information
  • Sponsor fulfilment for events
  • Sign off / print event signage and other collateral and materials
  • Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking
  • Training and mentoring Operation coordinators when required to assist with any challenges they are experiencing on an ad hoc basis

 

 

KEY INTERFACES

  • Venues
  • Suppliers
  • Event team – sales, production, marketing, customer services
  • Own team – operations
  • Delinian specialists – legal, risk, event steerco
  • Clients

 

KNOWLEDGE, EXPERIENCE AND SKILLS

ESSENTIAL

  • 3+ years of proven experience in B2B Event Operations managing both large scale exhibitions, conferences and awards dinners, globally
  • Extensive experience of working on events in a corporate environment to include both operational management and full budget control over £300,000
  • Experience in venue contracting and negotiation over £300,000
  • Have strong multi-tasking and prioritisation skills and able to work on several projects simultaneously
  • Exceptional attention to detail
  • Experience in risk policies affecting international events such as vat, modern slavery, ant-bribery, trade sanctions etc. as well as the Event risk management & awareness framework
  • Strong negotiation and contracting skills with venues and suppliers
  • Experience in training and mentoring other team members
  • Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively
  • Self-management i.e., taking accountability and ownership of tasks
  • Sharing knowledge, experience and giving advice to other team members

 

DESIRABLE

 

  • Foreign language
  • Strong affinity with digital systems and platforms
  • First Aid qualified/IOSH Managing Safety Certificate

 

 

BEHAVIOURIAL COMPETENCIES

  • Work well under pressure and to deadlines
  • Customer first approach
  • A willingness to travel and preparedness to work late shift/overnight on occasion
  • Able to challenge the status quo and seek continuous improvement
  • Confidence to trust their own decision-making ability
  • Positive influencer and able to self-motivate themselves and their colleagues
  • Manages change and is open to change

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