ABOUT THE COMPANY Delinian is a global B2B information-services business. Delinian’s brands provide actionable data, analysis, intelligence and access in markets where information and convening market participants are valued. Delinian has customers in more than 140 countries and over 2,200 employees located in North America, South America, Europe and Asia. JOB PURPOSE Invisso is a newly formed business within Delinian, combining IMN’s famous structured finance portfolio and the hugely respected banking and finance arm of Euromoney Conferences. Dedicated to creating highly efficient capital market conferences, Invisso is now the largest and most experienced events business in fixed income. At Invisso we believe in providing exceptional service to our customers. Our team is passionate about making a difference and creating lasting relationships with our clients. As we continue to grow, we're looking for a Customer Service Executive who shares our enthusiasm and commitment to excellence. As a Customer Service Executive, you will be the frontline representative of Invisso, responsible for ensuring an outstanding customer experience. You'll interact with our clients daily, addressing inquiries, resolving issues, and providing support. You will be responsible for running registration at events, setting up events on internal systems and liaising with the wider event team for the smooth operation of projects. PRINCIPAL ACCOUNTABILITIES - Setting up events on CRM and platforms in collaboration with event and finance teams as well as, testing data flows, platform usage and fault finding technical issues - Supporting delegates through their booking process where required - Invoicing, credit control and refunds processing for delegate and sponsorship sales - Managing the end-to-end customer service function per event - Sourcing and liaising with on-site registration companies for larger events through to implementation - Processing visa applications for overseas delegates - Preparing all registration admin pre-event and accurately reconciling all registration admin post-event - Ensuring compliance with Trade Sanctions and VAT requirements - Working with tech and IT for continuous system improvement KEY INTERFACES - Event team – sales, product, marketing - Immediate team – operations and customer services - Finance team - Technology and IT - Suppliers - Clients KNOWLEDGE, EXPERIENCE AND SKILLS ESSENTIAL - Minimum 2 years’ experience in a customer services or customer facing administrative environment - Able to work with minimum supervision to strict deadlines and remain calm under pressure - Strong numerical skills - Competent in processing large amounts of data quickly and accurately - Deep knowledge and experience using Salesforce - First-rate computer skills and competence within Microsoft Office - Proven ability to work well within a team - Experience of working in a fast-paced environment - Exceptional attention to detail - Experience in planning and organisational skills - Excellent and confident communicator to both an internal and external audience in oral and written communication - Strong multi-tasking and prioritisation skills and able to work on several projects simultaneously.   DESIRABLE - Foreign language - Strong affinity with digital systems and platforms - Creative and innovative thinker - Experience with using CVENT   BEHAVIOURIAL COMPETENCIES - Work well under pressure and to deadlines - Customer first approach - Strong attention to detail - A willingness to travel/to work late/overnight shifts on occasion - Time management and prioritisation on projects - Proactive and take initiative - Able to challenge the status quo and seek continuous improvement BENEFITS AND WORKING ARRANGEMENTS   - You will receive a competitive salary as well as other benefits, including pension, private medical insurance, paid holidays and other discretionary gifted days. - Access to LinkedIn learning for continual personal development opportunities - We offer hybrid working arrangements (with attendance in the office a minimum of once a week) and place a strong emphasis on a good work/life balance.   Delinian provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ABOUT THE COMPANY Delinian is a global B2B information-services business. Delinian’s brands provide actionable data, analysis, intelligence and access in markets where information and convening market participants are valued. Delinian has customers in more than 140 countries and over 2,200 employees located in North America, South America, Europe and Asia. Delivering a diverse array of singular expertise businesses are deeply respected in their industries. They are the go-to source for critical data and expert insights. Their actionable intelligence and critical data – built up over years and constantly sharpened – are deeply embedded in clients’ workflows, enabling them to make the right moves at the right time. And their specialist expertise, gained through years of industry experience, allows them to provide insights that cut through. All this is built on the sturdiest of foundations. Forging deep connections and long-term relationships, we act as a trusted advisor and partner to our clients, anticipating what they need at every stage. JOB PURPOSE   To work closely with the Production Team, the Content Producer will research, write and deliver high quality and innovative agenda’s for our world leading virtual and onsite events. The successful candidate will be responsible for identifying and recruiting appropriate speakers whilst simultaneously ensuring the marketability and commercial viability of each conference.  The role will involve managing speaker content and updating the event and speaker agenda. The successful candidate must possess strong commercial acumen and have a passion to take our portfolio to the next level with a keen eye for attention to detail. Principal Accountabilities - Researching and producing high quality and innovative agendas for the Women in Tech World Series events. - Researching important industry topics and keeping up to date with industry trends to ensure streams of content are relevant to our audience. - Sourcing, selecting and securing high quality, industry leading speakers. - Managing the speaker content including but not limited to biographies, pictures and logos. - Communicating and sharing data with the web team to ensure that all speaker content is uploaded online within a suitable timeframe. - Communicating with speakers on the run up to the event with all relevant info. - Assuming ownership of each event from a content perspective and ensuring that events run to deadline and to schedule. - Updating the app and dealing with all the app data in a timely manner from a speaker and agenda perspective. - Providing input for the sales and marketing strategy for the events by identifying potential sponsors and supporters. - Developing and maintaining relationships with industry stakeholders within diversity and i - Working with the Production Team to grow and enhance the product and service affording across our portfolio to maintain our place as a market leader. - General admin duties to support the entire Production Team. Key Interfaces: - Reporting to Head of Production and maintaining a close relationship to develop new and existing opportunities to fulfil budgeted revenue targets - Working closely with the sales and marketing teams per event to build upon research and identify new clients - Building effective and profitable relationships within key industry speakers  - Liaising with the operations, marketing and production teams to ensure all speaker deliverables are fulfilled Experience Required: - Educated to degree level in any relevant subject. - Experience in commercial conference/ events production or a similar role is essential. - Exposure to working on very large-scale events of 500+. - Exposure to virtual events and virtual event platforms such as Whova is beneficial. - Excellent research skills gained during university. - A passion for diversity and inclusion. - Excellent research skills and experience of making strong commercial decisions based on research. - Exposure of managing multiple projects and the ability to understand a market and draw up a list of appropriate topics and speakers. - Experience of producing both technology and diversity and inclusion conferences is a bonus. Behavioural Competences - Understanding of diversity and inclusion and the importance of it across different industries - Demonstrated experience of working closely with a team, and positively influencing other team members  - Excellent communication and confident telephone manner - Highly organised with exceptional attention to detail   - Motivated individual capable of personal time management when working both within a team and alone - Have a flexible attitude and ability to manage a number of customer demands simultaneously - Approachable, personable, and professional individual BENEFITS AND WORKING ARRANGEMENTS - You will receive a competitive salary as well as other benefits, including pension, private medical insurance, paid holidays and other discretionary gifted days. - Access to LinkedIn learning for continual personal development opportunities - We offer hybrid working arrangements (with attendance in the office a minimum of once a week) and place a strong emphasis on a good work/life balance. Delinian provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

                                                                        Job Description JOB TITLE:  Customer Success Manager REPORTS TO: Chief Revenue Officer LOCATION: London, UK DEPARTMENT/DIVISION: Sales, Airfinance Global Airfinance Global is a mainstay of the aviation finance industry, AFG is deeply embedded with the majority of market players. As aviation seeks to attract significant capital to finance the transition to sustainable aviation, the aviation finance industry is looking for increased transparency between traditional and new players. AFG is building on its existing and well embedded news portfolio with a range of data and analytics solutions to deliver against the industry’s new requirements. We are looking for a Customer Success Manager to help us take the industry to the next level of transparency and accountability. Diversity and belonging matter. Our Employee Resource Groups and our working and social environments reflect and thrive on those values. Given the importance we place on inclusion and diversity to our success, it is not by chance that Inclusion, Diversity and Well-being is the first of our five ESG focus areas. We believe in equality of opportunity and welcome applications from individuals, regardless of age, ethnicity, disability, gender identity, sex, sexual orientation, socio-economic background, religion and/or belief, or any other classification protected by applicable laws. If you are a person with a disability, please let us know if you need any help with the application or interview process, so we can make reasonable adjustments as best as possible. If you would prefer to discuss this in confidence, please email meghna.vyas@delinian.com Position Overview: We are seeking a passionate and customer-focused individual to join our team as a Customer Success Manager. The Customer Success Manager will play a pivotal role in ensuring our clients achieve their desired outcomes and derive maximum value from our products/services. By fostering strong relationships, providing strategic guidance, and advocating for customer needs within the organization, the Customer Success Manager will drive customer satisfaction, retention, and growth. Responsibilities: - Develop and maintain strong relationships with key stakeholders within AFG customer accounts. - Serve as the primary point of contact for customer inquiries, issues, and escalations, and ensure timely resolution. - Understand customers' business objectives, challenges, and pain points to effectively articulate the value proposition of our products/services. - Collaborate cross-functionally with Sales, Product Development, and Support teams to ensure seamless customer onboarding, implementation, and ongoing support. - Proactively identify opportunities for upsell and expansion within existing accounts and work with Sales to execute growth strategies. - Conduct regular check-ins with customers to assess satisfaction, address concerns, and uncover additional needs or opportunities. - Analyze customer usage data and metrics to track product adoption, identify trends, and drive insights for product improvement and customer success. - Develop and deliver customer success plans, tailored to individual customer needs and objectives, to drive long-term success and value realization. - Act as a customer advocate within the organization, providing feedback and insights to inform product roadmap and service enhancements. - Stay abreast of industry trends, best practices, and competitive landscape to continuously improve customer success processes and methodologies. Attributes: - You are self-driven, results-orientated individual, with a positive outlook - Curious, articulate, self-motivated and a great team player - Focused on results but willing to roll up your sleeves to support the team - Thrive in an environment of change, are not reliant on formal support structures, and are excited to collaborate across all levels to help us shape the future of the business - A natural forward planner who critically assesses own performance - Maintain a strong focus on growth and key metrics that define success, creating a structure that works  

ABOUT THE COMPANY    Delinian is a global B2B information-services business. Delinian’s brands provide actionable data, analysis, intelligence and access in markets where information and convening market participants are valued. Delinian has customers in more than 140 countries and over 2,200 employees located in North America, South America, Europe and Asia.    ABOUT IMN and EVENTS    IMN is a global organizer of institutional finance & real estate investment conferences and we run 40+ conferences a year, ranging from 250 - 3,000 attendees.    IMN is part of Delinian, a privately owned company based in London, England. Our goal is to organize and run the most prestigious events in the real estate industry. Backed by premium information, expert insight and innovative delivery, our events enable our clients and customers to connect, share knowledge and actively do business face-to-face.     JOB PURPOSE   To build, engage and sustain targeted audiences for assigned events- fulfilling attendee demographic balance and boosting overall attendance numbers; thus supporting sales/revenue goals.   PRINCIPAL ACCOUNTABILITIES - Develop and implement a tailored audience development strategy for each assigned conference, leveraging all platforms and touchpoints while conducting outreach - ensuring a consistent, effective and targeted message is delivered in line with the relevant market - Personally conduct lead research through a variety of channels, to grow lead databases and audiences across a range of events and portfolios - Identify, foster and maintain personal relationships with target clients and be the main point of contact for executives from target firms, ensuring to intermittently touch base, securing continued support and repeat attendance - Manage databases and utilise the in-house CRM system to optimise demographic profiling and data insight requirements, while ensuring data is kept up-to-date and accurate in the CRM system and all other records on file - Travel to events as required (globally, but primarily domestically); manage onsite elements from registration to roundtable sessions, facilitating networking and support the onsite team delivering a superior experience for all attendees; using the in-person events to solidify relationships and encourage repeat attendance - Work cohesively on a daily basis with colleagues in production, sales, marketing and operations to effectively leverage conference registrants to drive overall conference success   KEY INTERFACES EXTERNAL - Interact daily via email and phone (primarily email) with conference attendee leads, typically C-level execs and other VIPs, to invite them to specific events and engage them with IMN more broadly - Work with sponsors to ensure their clients are suitably represented at the event - Communicate with all complimentary conference attendees to ensure they are ‘engaged’ and still plan to attend each event - Engage professional organizations and associations to invite their members to attend conferences, usually by communicating with their leadership to arrange agreements. INTERNAL - Liaise with Production team and other senior members of IMN staff to coordinate speaker and audience acquisition plan for each event, and communicate progress on a daily basis as the event approaches - Work closely with sales team to coordinate sales and audience acquisition process on a daily basis, ensuring AD and Sales are working in lockstep - Liaise at least weekly with appropriate marketing team member to ensure each team has appropriate information to leverage and promote the conference - Liaise as required with operations team member for each event: sending information out for our contracted discount block of hotel rooms, discuss anticipated audience numbers and room set-up needed for small group or VIP sessions - Meet with Manager every weekly to share overall progress, approach, and future plan for each event - Attend Project Team Meetings, having prepared an update on campaign progress including number of attendees versus target and detailed feedback from target market on the product   KNOWLEDGE, EXPERIENCE AND SKILLS - Demonstrable experience gained within an investor relations or audience development environment - Good working knowledge of financial/professional services and related markets, with the ability to be sufficiently conversant in subject matter - Good analytical and problem-solving skills; able to interpret data from multiple sources and convey insights in a clear and engaging way to help drive business decisions - Strong commercial acumen with the ability to quickly identify and evaluate emerging trends - Has strong verbal and written communication skills; can engage different audiences and has a track record of developing and maintaining strong relationships with senior-level executives - Able to collaborate positively at all levels across the business with colleagues - Has a methodical approach to work, with a strong focus on accuracy and producing high-quality information - Able to work to agreed deadlines and targets and can adapt to differing demands and prioritise, as necessary - Can work independently on assigned tasks and initiatives, demonstrating initiative and the ability to be proactive - Able to make decisions and remains calm while under pressure, particularly when dealing with difficult situations   The annual salary range for this position is $60,000 to $74,000. The actual compensation may vary based on geographic location, work experience, education and skill levels. Our total compensation packages may also include competitive annual bonuses, commissions, or quarterly MBOs, dependent on the role. These will be discussed with you during the interview process.  The salary range represents Delinian’s good faith belief of the current market-value for the role at the time of this posting and is provided in support of New York’s Salary Transparency initiative.    BENEFITS AND WORKING ARRANGEMENTS - You will receive a competitive salary as well as other benefits, including pension, private medical insurance, paid holidays and other discretionary gifted days. - Access to LinkedIn learning for continual personal development opportunities - We offer hybrid working arrangements (with attendance in the office a minimum of once a week) and place a strong emphasis on a good work/life balance.   Delinian provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

Delinian Trading Limited is a global B2B information-services business. The Sales Enablement team supports a portfolio of 8 brands with more than 80 salespeople and over 3500 accounts. Our business is to provide actionable data, analysis, and market intelligence to practitioners across the financial and professional services sectors, covering markets such banking, insurance, M&A, capital markets and real asset financing sectors. We operate a diversified portfolio with services that support clients’ market intelligence, business development, and workflow solutions. Subscriptions are our largest revenue stream and over 70% of our revenue is recurring.   We pride ourselves on our entrepreneurial culture – enabling creative, action-oriented, and knowledgeable professionals to do their best work. We also believe in autonomy, accountability, passion, and a sense of humour. Delinian has customers in more than 140 countries and over 1,500 employees located in North America, South America, Europe and Asia. For more information on the company and our strategy, please visit: https://www.delinian.com. JOB PURPOSE The Head of Customer Operations leads the team, processes and strategic initiatives related to optimising scalable, task-based customer support activities across the portfolio. They ensure timely and professional communications are sent to customers in response to any inbound requirements and proactively managing the billing contact relationships and customer onboarding processes. Customer Ops are responsible for managing high volume, task-based requirements for multiple brands and product lines to free up the Sales and Customer Success teams to focus on higher value sales activities.   KEY DELIVERABLES  Lead a team of Customer Operations Executives to provide scalable customer support across our portfolio  Manage all task-based, reactive workflows related to subscriber access, customer onboarding, billing issues, events & delegate queries amongst others  Working in Salesforce Cases, operate a high-volume, task-based function which takes a “respond and resolve / respond and refer” approach to every customer case  Together with brands’ commercial leaders, design the comms methodology and content for templated responses to inbound customer inquiries  Provide outstanding customer support to improve the customer experience and uncover expansion opportunities with our customers  Achieve a 24hr SLA to respond to every customer inquiry  Design and execute on a method of proactively validating and capturing accurate Billing Data for repeat customers ahead of the contracting stage to remove friction in the sales cycle and reduce the number of inaccuracies in the order processing workflow  Working closely with the Customer Portal Team and the Sales teams, proactively onboard customers with non-standard invoicing requirements ahead of their renewal date  Use customer feedback and data analytics to drive improvements in our service and processes  Uncover opportunities for automation to drive improvement and efficiencies wherever possible – lead on the implementation of these  Develop and maintain customer service policies and procedures, ensuring compliance across all customer operations functions  Provide leadership, training, and coaching to the customer operations team, ensuring high levels of engagement and performance  Define key performance indicators (KPIs) and implement performance tracking and monitoring systems EXPERIENCE, SKILLS, & ATTRIBUTES  A minimum 8+ years’ proven experience in customer operation or related functions within relevant B2B market intelligence or SaaS industries  Ideally 3+ years’ proven experience managing a customer support team for subscriptions services  Experience designing and implementing operational processes and scaling customer operations in a high-growth environment  A highly responsive, customer-centric mentality – comfortable speaking with customers from the C-Suite down and managing complex customer challenges  Excellent written and spoken communication skills – adept at interfacing with senior internal and external stakeholders  A problem solver – ability to identify solution to complex business challenges  A proactive, hands-on approach mentality with excellent attention to detail and willingness to get involved at all stages in the customer journey  Advanced Salesforce User – Cases; Reports; Dashboards, Order processing  Advanced Microsoft Office skills – Excel and PowerPoint  Strong process-driven, organisational and multitasking skills  Strong analytical skills – ability to turn data into insights and actions  Desirable – B2B Sales experience; experience working with NetSuite  

Euromoney is one of the most recognised and reputed brands within banking globally. Euromoney provides unique insights into the institutions and personalities that shape banking and drive global markets. With unrivalled access to senior bank management, it has covered every aspect of the industry’s development worldwide for the last 50 years. The quality of our journalism and research, is reflected by the prestige and trust in which our awards and benchmarking programmes are held across the financial services industry. The banks use our products to differentiate themselves from their competitors. Forming a key part of a Banks’s business development, IR & PR strategy. Helping them attract new clients, new investors and/or new talent to their banks.   Job purpose Lead Euromoney’s benchmarking & coverage of global transaction banking including trade finance, cash management, treasury & securities services & payment solutions. Responsible for measuring & reporting on, the performance of the key market players within this industry. Providing readers with the most engaging and accurate industry analysis. Highlighting the latest trends & best practices. You will ensure that Euromoney maintains its unique reputation & voice and that its benchmarking and analysis remain the most robust and credible within this industry. You will benefit from unique access to the C-suite of the top 1,000 global banks as well as the thousands of banks and corporates that engage with our research and market surveys. You will use this access to information and data - plus your own market expertise - to provide critical insights to our audiences.   Key Objectives • Responsible for the output & methodologies of all our transaction banking rankings, awards and benchmarking programmes • Leverage the insights gained from our benchmarking programs (e.g. submissions & subsequent interviews) to highlight the latest industry trends, best practices & key players • Demonstrate your deep knowledge and expertise of this sector by producing engaging opinion pieces and becoming the thought leader • Lead pitch meetings and interviews with bank’s C-suite and senior management as part of the benchmarking process • Develop deep relationships with the key people & players within this sector • Regularly meet with market participants to drive engagement with our benchmarking programs (and/or provide feedback on their performance in these programs) • Optimize the content strategy for our transaction banking coverage that will drive engagement and growth in our subscription revenues. • Utilizing your subject matter expertise to support product development. Including: o ideas to improve the rigour and accuracy of our benchmarking o ideas to produce more complex benchmarking tools e.g. evolving them from a business development tool to a market development tool • Act as an ambassador for Euromoney expanding our brand equity within this dynamic area of finance • At all times, uphold the reputation of Euromoney, overseeing the highest levels of editorial excellence and integrity   Knowledge, Experience and Skills • Deep knowledge of global transaction banking - including Cash Management, Payments, Trade Finance, Treasury and Securities Services • 10+ years' experience in financial journalism (or as a bank analyst, ex-banker or banking consultant) • Excellent client facing skills - credibility with the banking C-suite and a track record in meeting with & presenting to • Ideally, experience of similar benchmarking products within the financial and professional services industry e.g. similar business intelligence firms (e.g. insights, data and/or rankings) or rating agency, regulatory body, strategic consulting firm etc. • Unquestionable judgement - fulfilled roles that rely on demonstrating the highest levels of integrity • A track record of producing engaging and impactful content – across all formats • Track record in evaluating audience needs and developing a plan for creating new content and products (particularly growing subscription products) • Excellent qualitative and quantitative analysis skills. Experience in data journalism • Excellent collaboration skills – demonstrating success working across global & multidisciplinary teams   Delinian Euromoney is part of Delinian, a vibrant portfolio of over 15 business intelligence brands providing critical industry information to customers in over 140 countries. Our brands are highly respected in their industries. They are the go-to source for critical data and expert insights and are deeply embedded in clients’ workflows. Our customers operate in competitive markets where fine margins matter. We enable them to make the right moves at the right time. Delinian has over 1,000 employees mainly located in London, Sofia, Hong Kong and New York.    

ABOUT THE COMPANY Delinian is a global B2B information-services business. Delinian’s brands provide actionable data, analysis, intelligence and access in markets where information and convening market participants are valued. Delinian has customers in more than 140 countries and over 2,200 employees located in North America, South America, Europe and Asia.  JOB PURPOSE You will be responsible for assisting with the delivery of technology projects for the Events group. Your responsibilities include contributing to the enhancement of a recently implemented Marketing Automation solution, supporting the optimisation of Salesforce and assisting with the implementation of a new CMS.   PRINCIPAL ACCOUNTABILITIES - Work closely with the Event Technology Product Director to improve the cadence of delivery of technology projects for the Events Group - Liaise with the stakeholders to define the scope of the prioritised projects - Get involved in or lead the delivery of cross functional projects and initiatives across the Events Group - Play a significant role in advocating the new ways of working by engaging stakeholder to accelerate the approved transformation projects to shape the brands in the Events Groups’ value creation plans - Continuously review and improve existing business processes, documentation and training by implementing automation and market standards - Participate in the integration of acquired businesses - Actively collaborate with Stakeholders to enhance communication between Technology and other departments (including Sales, Marketing, Finance, Product, Operations & Customer Services) - Collaborate with developers to implement system enhancements or new systems - Provide training and support to end-users as and when required EXPERIENCE REQUIRED - Experience in cross-functional projects and/or requirements gathering involving Sales, Marketing and Finance - Broad systems integration experience, including Sales, Marketing and Finance. - Solid hands-on experience of Salesforce and Marketo (or equivalents) - Broad experience in business and technology projects - Experience in continuous improvement process and technics - Experience with Data mapping and governance - Extensive experience in a commercial corporate environment - Extensive experience working with both third party and internal supplier - Experience working in a matrix environment  BEHAVIOURAL COMPETENCES - Self-starter and result focused individual - Excellent presentation and communication skills - An analytical mind and inclination for problem-solving - Strong attention to detail - Ability to engage and manage stakeholders at all levels - Ability to work with global stakeholders in any part of the world - Ability to communicate complex ideas effectively, verbally and in written form, according to audience - Experience creating, mapping and implementing business processes - Self-motivated, take initiative and take on responsibility for delivery of business, process and product analysis - Ability to multitask and appropriately prioritise work in a dynamic and complex environment - Have a proactive and structured approach to work - Able to work collaboratively in a team environment - Strong business and technical knowledge - Strong understanding of the Sales & Marketing processes - Exposure to Data mapping and governance - Experience participating to onboarding of new joiners, teams and/or acquired company BENEFITS AND WORKING ARRANGEMENTS - You will receive a competitive salary as well as other benefits, including pension, private medical insurance, paid holidays and other discretionary gifted days. - Access to LinkedIn learning for continual personal development opportunities - We offer hybrid working arrangements (with attendance in the office a minimum of once a week) and place a strong emphasis on a good work/life balance.   Delinian provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

Head of ESG, Euromoney   Euromoney Euromoney is one of the most recognised and reputed brands within banking globally. Euromoney provides unique insights into the institutions and personalities that shape banking and drive global markets. With unrivalled access to senior bank management, it has covered every aspect of the industry’s development worldwide for the last 50 years.   The quality of our journalism and research, is reflected by the prestige and trust in which our awards and benchmarking programmes are held across the financial services industry. The banks use our products to differentiate themselves from their competitors. Forming a key part of a Banks’s business development, IR & PR strategy. Helping them attract new clients, new investors and/or new talent to their banks.   Job Purpose Lead Euromoney’s benchmarking & coverage of ESG and Sustainable finance. Responsible for measuring & reporting on, the performance of the key market players within this industry. Providing readers with the most engaging and accurate industry analysis. Highlighting the latest trends & best practices. You will ensure that Euromoney maintains its unique reputation & voice and that its benchmarking and analysis remain the most robust and credible within this industry.   You will benefit from unique access to the C-suite of the top 1,000 global banks as well as the thousands of banks and corporates that engage with our research and market surveys. You will use this access to information and data - plus your own market expertise - to provide critical insights to our audiences.   Key Objectives • Responsible for the output & methodologies of all our ESG rankings, awards and benchmarking programmes • Leverage the insights gained from our benchmarking programs (e.g. submissions & subsequent interviews) to highlight the latest trends. best practices & key players • Demonstrate your deep knowledge and expertise of this sector by producing engaging opinion pieces • Lead pitch meetings and interviews with bank’s C-suite and senior management as part of the benchmarking process. • Regularly meeting with market participants to drive engagement with our benchmarking programs (and/or provide feedback on their performance in these programs) • Optimize the content strategy for our ESG coverage that will drive engagement and growth in our subscription revenues. • Utilize your subject matter expertise to support product development. Including:       o ideas to improve the rigour and accuracy of our benchmarking       o ideas to produce more complex benchmarking tools e.g. evolving them from a business development tool to a market development tool • Act as an ambassador for Euromoney expanding our brand equity within this dynamic area of finance. Developing deep relationships with the key people & players within this sector • At all times uphold the reputation of Euromoney, overseeing the highest levels of editorial excellence and integrity   Knowledge, Experience and Skills • Deep knowledge of ESG and Sustainable finance – including a very good understanding of the latest trends and developments • 10+ years' experience in financial journalism (or as a bank analyst, ex-banker or banking consultant) • Excellent client facing skills - credibility with the banking C-suite and a track record in meeting with & presenting to • Ideally experience of similar benchmarking products within the financial and professional services industry e.g. similar business intelligence firms (e.g. insights, data and/or rankings) or rating agency, regulatory body, strategic consulting firm etc. • Unquestionable judgement - fulfilled roles that rely on demonstrating the highest levels of integrity • A track record of producing engaging and impactful content – across all formats • Track record in evaluating audience needs and developing a plan for creating new content and products (particularly growing subscription products) • Excellent qualitative and quantitative analysis skills. Experience in data journalism • Excellent collaboration skills – demonstrating success working across global & multidisciplinary teams   Delinian Euromoney is part of Delinian, a vibrant portfolio of over 15 business intelligence brands providing critical industry information to customers in over 140 countries. Our brands are highly respected in their industries. They are the go-to source for critical data and expert insights and are deeply embedded in clients’ workflows. Our customers operate in competitive markets where fine margins matter. We enable them to make the right moves at the right time. Delinian has over 1,000 employees mainly located in London, Sofia, Hong Kong and New York.    

GlobalCapital is a high-value publishing business dedicated to providing news, insight, and analysis for the global debt capital markets community. Our news and data products provide transparency into primary DCM activity and enable trend analysis and the identification of new business opportunities. Our customers span the DCM community, including banks, borrowers, investors, law firms, rating agencies, tech platforms and regulators. We have an impressive domain authority backed by a respected editorial team, tenured brand, deep market access, and strong industry relationships. Meanwhile, our editorial sourcing model facilitates an independent and clear perspective on complex market activity and sentiment through both on and off-record commentary from dealmakers, issuers, and investors.   JOB PURPOSE As a Market Research Producer, you'll be instrumental in generating crucial insights and recommendations to propel new business growth across our private briefing-style events, sponsored products, and subscriptions. This role offers an exciting opportunity to delve deeply into our core markets, clients, audiences, and competitors by conducting market research through interviews, data analysis and desk research, while also engaging in essential aspects of event production. You'll be involved in every stage of the event cycle, from conception to delivery, collaborating closely with various departments across the organisation. PRINCIPAL RESPONSIBILITIES • Conduct comprehensive market research (phone, desk, face to face, social media) to identify trends, challenges, and opportunities within the capital markets, informing the development of engaging agendas and new themes for GC Live briefings. • Collaborate closely with the editorial team, attending editorial meetings and building relationships to ensure alignment and synergy in content creation. • Expand our core audiences for GC Live through targeted market outreach efforts, including market mapping insights to identify partnership and subscription renewal opportunities. • Analyse existing data and formulate briefs to support the creation of highly targeted marketing campaigns for GC Live and webinars. • Cultivate relationships within the debt capital markets community to enhance industry engagement and event participation. • Assist in the execution and delivery of GC Live events, roundtables, and webinars. This includes managing speaker invitations and logistics, drafting and proofreading marketing materials, coordinating attendee invitations and registration, rehearsal scheduling, transcript write up coordination, management of the GC Live customer service inbox, keeping our database of key contacts updated, and contributing to post-event evaluation processes.   KEY INTERFACES • Managing Director of GlobalCapital • Director of Events and Commercial Content • Sales team (Head of Sales, Head of Account Management) • Marketing team (subscriptions and client solutions marketing) • Operations team • London and New York Bureau Chiefs • Section editors • Editor, Awards and Special Reports KNOWLEDGE, EXPERIENCE AND SKILLS • Strong research skills, with the ability to identify and synthesise relevant information from a variety of sources. • Interest in finance, current affairs, preferably with an understanding of capital markets. • Exceptional organisational abilities, and capable of managing multiple tasks and deadlines effectively. • Interest in event production. • Detail-oriented with a commitment to accuracy and quality. • Excellent communication and interpersonal skills, facilitating productive interactions with internal teams, clients, and industry professionals. • Flexibility to adapt to changing market conditions and adjust accordingly. • Adaptability to evolving market dynamics and fast-paced environments. • Technical proficiency in virtual platforms, livestreaming tools, and other digital solutions. • Must be eligible to work in the United Kingdom. If you're passionate about market research and event production within the finance industry, we would love to hear from you. Join us in driving innovation and growth in the global debt capital markets landscape.  

ABOUT THE COMPANY Delinian is a global B2B information-services business. Delinian’s brands provide actionable data, analysis, intelligence and access in markets where information and convening market participants are valued. Delinian has customers in more than 140 countries and over 2,200 employees located in North America, South America, Europe and Asia. JOB PURPOSE The reporter will produce editorial content focused on developments in telecoms, tech and global connectivity for both the print magazine, emPOWERED magazine, capacitymedia.com and related social networking sites.   PRINCIPAL ACCOUNTABILITIES   - Expand Capacity’s coverage of the wider connectivity sector, identifying the most important industry news, themes and trends. - Write accurate, timely and informed coverage across a range of styles, from long-form feature articles to breaking news, analysis, interviews and features. - Cultivate a range of deep relationships with key players in the sector to establish unrivalled access and insight into telecoms market. - Proactively pitch story ideas across all editorial sections. Participate in regular editorial meetings providing insight and collaboration with the rest of the editorial team across all coverage areas. - Contribute to the various annual online and print products produced around Capacity events and as standalone offerings. - Proactively engage with the market and the magazine’s readership across social media platforms to drive engagement with editorial coverage. - Represent the magazine at industry events to provide coverage, build contacts and to enhance Capacity’s longstanding reputation. - Create content specifically for our community, in line with our digital strategy - Monitoring community performance and present findings, with suggestions for improvements at our weekly team meetings. EXPERIENCE REQUIRED - Degree in journalism - A minimum of 1 year experience in a reporting role BEHAVIOURAL COMPETENCES - Communication - Problem solving - Team player - Multi tasker - Self motivated BENEFITS AND WORKING ARRANGEMENTS - You will receive a competitive salary as well as other benefits, including pension, private medical insurance, paid holidays and other discretionary gifted days. - Access to LinkedIn learning for continual personal development opportunities - We offer hybrid working arrangements (with attendance in the office a minimum of once a week) and place a strong emphasis on a good work/life balance. Delinian provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

GlobalCapital — Business Development Executive GlobalCapital is a leading provider of news, insight and analysis for the primary capital markets community Our news and data products provide transparency into primary DCM activity and enable trend analysis and the identification of new business opportunities. Our customers span the DCM community, including banks, borrowers, investors, law firms, rating agencies, tech platforms and regulators. We have an impressive domain authority backed by a respected editorial team, tenured brand, deep market access and strong industry relationships Meanwhile, our editorial sourcing model facilitates an independent and clear perspective on complex market activity and sentiment through both on and off-record commentary from dealmakers, issuers and investors.   Job purpose Drive the net new business within specific sectors and current account growth of your GlobalCapital book of business. This role will also include key account management (to be determined) spanning across investment banks, law firms and ratings agencies. This role also includes the management of your individual new business target.   Principal responsibilities • Drive growth across our core markets through net new logo wins. • Manage your renewal book and ensure to achieve sustained growth across these. • Look for upsell opportunities in your current accounts to sell extra seats to • Work directly with the marketing teams to ensure inbound leads are handled quickly. • Ensure renewal processes and new business opportunities are logged entirely in salesforce. • Ensure all sales activity i.e. call logs, renewal opps etc. are logged in salesforce. • Build strong relationships with our editorial team which will allow you to gain market insight. • Weekly reporting to Head of Business Development. • Identify growth accounts and new business opportunities through a partnership with our AMS team. • Hit you new business target a month. • Build deep relationships with the DCM community that extend beyond transactional sales and elevate towards Trusted Advisor status • Attend awards and market relevant conferences that will allow you to build a further new business pipeline.   Key interfaces • Head of New Business • Head of Sales – GlobalCapital • Head of Marketing (subscriptions) • Subscriptions marketing executives • AMS marketing • London and New York bureau chiefs • Section editors • Lead finance partners • Director of Ops   Knowledge, experience and skills • Strong objection handling. • Understanding and interpreting customer insight • Consistent over achiever against sales targets. • Highly organized and cool under pressure • Understanding of capital markets and key drivers for our customers • You must be able to keep to deadlines and you should be able to pick things up quickly and to multi-task • A great listener and willing learner • You must have integrity and a passion for accuracy • Ambitious with a real drive to succeed in this role   Experience • B2B media and/or capital markets experience desired • Global sales and market intelligence / data experience • Consistent growth on Net new business pipelines. • Proof of constant new business growth.      

Research Analyst, Senior London, UK Hybrid role - 2 days in the office/week   Join a prestigious banking intelligence brand with a 50+ year legacy in delivering groundbreaking insights into global finance.   We're looking for a Senior Research Analyst to cover the global banking markets. You’ll engage with and benchmark the world’s banks and produce insightful and actionable analysis. What will you do? • Research global banking markets using primary and secondary methods. • Produce banking rankings, awards, and benchmarking content. • Interview top banking executives to inform research and analysis. Experience and atrributes for succces in this role. • Deep knowledge of the global banking market. • 5+ years’ experience in financial analysis, consultancy or journalism, • Excellent interviewing/client-facing engagement skills. • Experience in benchmarking within financial services. • Excellent content creation and analytical skills.   Why us? • You will receive a competitive salary as well as other benefits, including pension,     private medical insurance, paid holidays and other discretionary gifted days. • Access to LinkedIn learning for continual personal development opportunities • We offer hybrid working arrangements and place a strong emphasis on a good work/life balance.   About us. Euromoney provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

ABOUT THE COMPANY Delinian is a global B2B information-services business. Delinian’s brands provide actionable data, analysis, intelligence and access in markets where information and convening market participants are valued. Delinian has customers in more than 140 countries and over 2,200 employees located in North America, South America, Europe and Asia. JOB PURPOSE The Event Operations & Awards Manager will be an experienced events manager who can confidently manage end-to-end delivery of two awards ceremonies of 500+ people as well as conference and exhibitions in the event schedule. They will have complete end-to-end delivery from launching the awards campaign via a portal, managing the judging process, adhering to Delinian Awards policies, operational management, including full budgetary control whilst maximising profitability. PRINCIPAL ACCOUNTABILITIES - Demonstrate a high level of customer satisfaction from attention to customer needs and a high level of responsiveness. - Managing end-to-end delivery of allocated events and awards ceremonies of varying size, format, and complexity across a range of geographies - Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. - Working with the procured suppliers to significantly improve the experience for our commercial clients and attendees at the events. - Compile relevant information for clients to include, but not limited to, clear instructions on submitting required materials to us, access times on the day of the event, venue information. - Sponsor fulfilment for awards and events - Creation and implementation of event signage and other collateral and materials - Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. - Ensuring that all health and safety procedures for our events are in line with current legislation. - Designing and managing floor plans and space requirements for each event - Executing awards event delivery - with end-to-end accountability foroperational management of all events including customer journeys and onsite experience. - Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. - Manage events onsite including running briefings and management of onsite staff and vendors. - Arrange trophy ordering, rehearsals and table plans for awards dinners. KEY INTERFACES - Venues and venue sourcing team - Suppliers - Event team – sales, production, marketing, customer services, editorial - Own team – operations - Management team - Delinian specialists – legal, risk, data protection, security, compliance - Clients KNOWLEDGE, EXPERIENCE AND SKILLS ESSENTIAL - Extensive experience managing awards and a wide range of stakeholders, from judges to creation of submission portal, engaging hosts and writing scripts. - Proven track record in the successful strategic, operational, and financial planning and delivery of awards and conferences and exhibitions - Strong negotiation and contracting skills with venues and suppliers. - White glove experience for clients and customers implementation - Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. - Led and implemented ESG and I&D initiatives for events and awards. - Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. - Self-motivator and motivating the team to achieve deadlines for all aspects of awards and events. - Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. - Able to demonstrate that you have worked with research/editorial teams/event teams to develop effective processes. - Experience of using table planning/ floor planning software DESIRABLE - Foreign language - Project managing events/projects and teams in other departments. - Curious with an active interest in monitoring industry trends and other events to inspire new ways to improve our event delivery. - Experience using Cvent, Salesforce and NetSuite are desirable but not essential. - First Aid qualified/IOSH Managing Safety Certificate BEHAVIOURIAL COMPETENCIES - Work well under pressure and to deadlines - Customer first approach and results driven. - A willingness to travel and preparedness to work late shift/overnight on occasion. - Able to challenge the status quo and seek continuous improvement. - Confidence to trust their own decision-making ability. - Positive influencer and able to self-motivate themselves and their colleagues. - Manages change and is open to change. - Conflict competent and opinionated - Ability to own and follow-through on projects required and issues raised. - Agile and adaptable - Manages change and is open to change. BENEFITS AND WORKING ARRANGEMENTS - You will receive a competitive salary as well as other benefits, including pension, private medical insurance, paid holidays and other discretionary gifted days. - Access to LinkedIn learning for continual personal development opportunities - We offer hybrid working arrangements (with attendance in the office a minimum of once a week) and place a strong emphasis on a good work/life balance.   Delinian provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

GlobalCapital is looking for a data reporter to work in its London office to develop and maintain its frequent issuer bond market data offering, and to provide news coverage of the medium term note and non-core currency bond markets They will be to the operation of a data product that GlobalCapital is developing to serve the frequent issuer bond markets, so an aptitude and enthusiasm for working with data is essential.   They will also produce the full range of editorial content from scoops, through opinion, analysis and data to the chance to appear on podcasts, concerning their beat.   Not only will they become the authority within the newsroom on their beat but they will also become an ambassador for the organisation within their part of the capital markets.   GlobalCapital has been an authoritative source of capital markets information for professionals for over 35 years and has an equally long history of developing and training junior staff. The successful candidate will be supported locally and globally by an experienced team of editors and colleagues. The job will be an excellent first step into capital markets editorial for someone with an aptitude and enthusiasm for working with data. Principal Accountabilities 1. Be the main point of editorial contact for the selected data sets that GlobalCapital is developing, working with editorial colleagues and the data team to ensure a timely and accurate feed of data and help in development of the product. 2. Produce editorial coverage of primary market data trends based on said data. 3. Assist with the construction and maintenance of proprietary dealer and issuer league tables. 4. Write GlobalCapital’s coverage of the non-core currency and medium term note bond markets identifying the most important deals, themes, people moves and other industry news and providing the most trusted, freshest and fullest analysis possible to provide readers with a unique take on the markets. 5. In time, write the full range of the newspaper’s coverage – from hard news, to analysis, to opinion, to features – in the house style and to tight deadlines, to maintain GlobalCapital’s distinctive editorial voice and its reputation as a reliable and indispensable part of working in capital markets. 6. Build a broad number of deep relationships with key people in the bond markets and become part of the daily fabric of their part of the MTN and non-core currency bond markets to ensure the newspaper is at the forefront of its subject, delivering unique, valuable stories that its readers find essential to do their jobs. This may involve international travel. 7. Be the voice of the MTN and non-core currency bond markets within the newsroom, pitching story ideas, contributing to special reports and providing insight and a point of collaboration for the rest of the editorial team to make sure GlobalCapital provides novel coverage and is at the cutting edge of the newest trends and ideas. 8. Provide cover for other market sectors, especially the financial institution and sovereign, supranational and agency bond markets as well as for emerging market bonds, where appropriate to both develop skills and allow the most consistent coverage. 9. Represent the newspaper at industry events both to provide coverage and to enhance its reputation as part of the fabric of the markets it covers. 10. Contribute towards other relevant data and awards products, where relevant, that GlobalCapital produces for the bond markets.   Reporting Lines The reporter will report to senior editorial staff within the GC newsroom.   Key Interfaces Works with a section editor and other senior editors to produce market coverage and develop data products. Although senior editors guide the overall direction of coverage, especially in the early part of the reporter’s career, and will have final say over what is covered, the reporter is expected to drive their own ideas and their own workload. Able to build strong working relationships with colleagues outside of editorial, particularly within the divisional data team — understanding, anticipating, or responding to their requirements in order to make sure GC’s data offering becomes an essential part of subscribers’ information needs. They will also work closely with the frequent issuers managing editor on this. Has strong relationships with key people in and around their market sector to provide the sharpest and most insightful coverage. That means having the ability to call people in the market directly rather than having to rely upon press teams and other such gatekeepers. Works with the senior editors and the marketing and production teams to make sure coverage reaches the biggest possible audience, presented in the best way achievable.   Skill requirements 1. Facility with handling data in Excel and dedicated databases, providing consistent, accurate and timely data. 2. Basic understanding of bond markets — what they are for, and some of the key features of the product. 3. Ability to work under own initiative. 4. The job has many facets, all of which are subject to strict deadlines and a high degree of accuracy. Therefore, the candidate must be able to demonstrate that they can juggle different responsibilities within a busy newsroom. 5. The job will require a great degree of collaboration so the ability to work well in a diverse team is essential. 6. Eagerness to take responsibility for one’s own workflow is strongly desirable. The successful candidate needs to become part of a well-functioning but busy team, so the job will suit a candidate who can demonstrate that they can be given a task and make it their own.

Key Responsibilities - Business Process Analysis, Reengineering & Documentation: - Conduct thorough analysis of existing R2R processes, identifying bottlenecks, inefficiencies and areas for improvement. - Collaborate with the commercial teams, delivery organisation and ERP team to gather data, feedback and insights about existing processes and be able to clearly map and document those processes (including highlighting control points and process exceptions). Ensure the voice of the customer is central. - Propose and implement re-engineering strategies to streamline operations, speed up the month end close process, standardise processes, reduce errors & costs and improve financial reporting accuracy. - R2R Optimisation: - Act as a key liaison point between Commercial teams, Finance Operations and Technology for NetSuite ERP configurations and other systems involved in the end-to-end R2R process. - Collaborate with cross-functional teams to align R2R practices with overall business objectives. - Work closely with IT teams to ensure optimisation of NetSuite and other systems to optimise R2R processes and to identify opportunities for technological enhancements. - Develop and maintain global standards for R2R processes, ensuring consistency across regions and business units. - Project Implementation: - Play a key role in transformation projects aimed at improving the R2R process, including ensuring thorough testing of solutions before clearing for implementation. - Maintain close liaison with the Change Management team, especially in relation to Change Impact and Business Readiness Assessments.       - Training and Support: - Develop and deliver training materials for end-users on the optimised processes and NetSuite functionalities. - Provide ongoing support and guidance to users, ensuring they can effectively utilise the system. - Data Analysis and Reporting: - Utilise NetSuite and other related systems to create reports that provide actionable insights into the R2R process. Analyse data to identify trends, forecast future needs and support decision-making. - Work with the operational hub to establish and agree KPIs for optimising performance (at both the micro and macro level). - Compliance and Best Practices: - Ensure that all R2R processes and NetSuite configurations comply with relevant laws, regulations, and industry best practices. - Feed into and use RACMs to ensure good practice and solid controls. Stay updated on new NetSuite features and R2R trends to continually improve business operations.  

Key Responsibilities - Business Process Analysis, Reengineering & Documentation: - Conduct thorough analysis of existing P2P processes, identifying bottlenecks, inefficiencies and areas for improvement. - Collaborate with the commercial teams, delivery organisation and ERP team to gather data, feedback, and insights about existing processes and be able to clearly map and document those processes (including highlighting control points and process exceptions). Ensure the voice of the customer is central. - Propose and implement re-engineering strategies to streamline operations, standardise processes, reduce errors & costs and improve procurement and financial workflows. - P2P Optimisation: - Act as a key liaison point between Commercial teams, finance operations and Technology for NetSuite ERP configurations. Ensure optimisation of NetSuite to meet business requirements, focusing on enhancing the P2P process. - Collaborate with cross-functional teams to align P2P practices with overall business objectives. - Work closely with IT teams to ensure optimisation of NetSuite and other systems to optimise P2P processes and to identify opportunities for technological enhancements. - Develop and maintain global standards for P2P processes, ensuring consistency across regions and business units.   - Project Implementation: - Play a key role in transformation projects aimed at improving the P2P process and NetSuite utilisation, including ensuring thorough testing of solutions before clearing for implementation. - Maintain close liaison with the Change Management team, especially in relation to Change Impact and Business Readiness Assessments.     - Training and Support: - Develop and deliver training materials for end-users on the optimised processes and NetSuite functionalities. - Provide ongoing support and guidance to users to enhance their skills, ensuring they can effectively utilise the system. - Data Analysis and Reporting: - Utilise NetSuite and other related systems to create reports that provide insights into the P2P process. Analyse data to identify trends, forecast future needs and support decision-making. - Work with the operational hub to establish and agree KPIs for optimising performance (at both the micro and macro level). - Compliance and Best Practices: - Ensure that all P2P processes and NetSuite configurations comply with relevant laws, regulations, and industry best practices. - Feed into and use RACMs to ensure good practice and solid controls. Stay updated on new NetSuite features and P2P trends to continually improve business operations.  

ABOUT THE COMPANY Delinian is a global B2B information-services business. Delinian’s brands provide actionable data, analysis, intelligence and access in markets where information and convening market participants are valued. Delinian has customers in more than 140 countries and over 2,200 employees located in North America, South America, Europe and Asia. JOB PURPOSE The Head of Operations will be an experienced manager coaching and developing Operations Managers and Operations Coordinators in the delivery of their allocated events as well as planning their own events, ITW USA, ITW AFRICA & ITW ASIA. They will be responsible for overseeing and executing their portfolio of events within ITW and will have complete operational management, including full budgetary control whilst maximising portfolio profitability.   PRINCIPAL ACCOUNTABILITIES Team Related - Develop a high-performance culture by championing best practices and professional development - Building a ‘one team’ ethos for all levels of the operational functions so that there is an expansion of career development, succession planning and opportunities across the teams as well as sharing of skills and best practice - Ensuring the team deliver a first-class service for each client - Manage and develop direct reports using KPIs to track performance - Recruiting and training new members of the team Portfolio & Event Related - Responsible for portfolio event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience - Maximising the profitability, sustainability, and quality of each event through effective budget management - Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology - Project managing events and control costs to deliver within budget - Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies - Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment Financial management   - Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI - Monthly reporting of costs vs revenues and detailed budgets with the Event Operations Director - Adding value to the bottom line and the customer experience through innovative operations solutions and by establishing new distinct features for use at events which can be delivered profitably - Highlighting clear financial and operational milestones with teams and cross departments - Ad-hoc projects, both departmental and event related as directed by the Event Operations & Customer Service Director KEY INTERFACES - Venues and venue sourcing team - Suppliers - Event team – sales, production, marketing, customer services, editorial - Own team – operations - Management team - Delinian specialists – legal, risk, data protection, security, compliance - Clients KNOWLEDGE, EXPERIENCE AND SKILLSESSENTIAL - An established track record of delivering international, large scale and complex events and awards in the B2B or B2C space managing both large scale exhibitions (150+ stands) and multi stream conferences globally - Technical experience from floor plan creation, rigging, health & safety, introducing creative flair to networking experiences - Demonstrable experience in collaborating successfully with partners ancillary to a large-scale event (could be the city, transport, party, or other partners) - White glove experience for clients and customers implementation - Extensive experience in team management/ line management experience for 4+ team members, able to demonstrate coaching and people development - Solid examples of building and refining a high-quality event delivery experience for all customer groups - Solid project management/oversight, collaborative nature combining strategic thinking, and attention to detail - Tangible examples of experience in implementing innovation and creativity for large scale international events over 6000+ people, 150+ stands, 120+, meeting rooms, 3+ conference stages - Led and implemented ESG and I&D initiatives for events - Experience in venue and supplier contracting and negotiation upwards of £2.5m - Proven experience in managing compliance and roll out risk policies and documentation affecting international events and large-scale exhibitions without damaging the customer experience - Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively - Self-motivator and team motivator - Confident decision-making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made - Experience of developing and delivering new ideas, even in the face of long-established status quo - No obstacles to international travel   DESIRABLE - Foreign language - Project managing events/projects and teams in other departments - Experience of using and working with Salesforce, CVENT, NetSuite - First Aid qualified/IOSH Managing Safety Certificate BEHAVIOURIAL COMPETENCIES - Work well under pressure and to deadlines - Customer first approach - A willingness to travel and work late/overnight shifts on occasion - Self-confident and clear decision making - Strong people management skills - Agile and adaptable - Conflict competentand opinionated - Manages change and is open to change - Solutions orientated BENEFITS AND WORKING ARRANGEMENTS - You will receive a competitive salary as well as other benefits, including pension, private medical insurance, paid holidays and other discretionary gifted days. - Access to LinkedIn learning for continual personal development opportunities - We offer hybrid working arrangements (with attendance in the office a minimum of once a week) and place a strong emphasis on a good work/life balance.   Delinian provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

Marketing Manager, Insurance Insider New York, NY This is a hybrid role, with two in-office days at our office in New York City     Insurance Insider is the leading provider of insights and analysis for the world's top insurers, distributors, service providers, and investors. Our marketing team is responsible for developing, implementing, and executing strategic marketing plans that contribute to reaching the company’s revenue goals.   We are seeking a Marketing Manager to develop and execute campaigns that directly result in subscription revenue growth, leveraging channels including website, email, social, and search. This role requires a creative thinker with strong analytical skills and a deep understanding of B2B marketing principles.   Reporting to the Director of Marketing, this individual is required to be onsite at our New York City office two days per week. They will join a team of six other marketers located across the US and UK, and collaborate closely with Product, Sales, and Editorial teams.   Responsibilities: - Own the organic social media strategy for the business to drive brand awareness and organic lead generation; promoting our products, services and content in a way that is consistent with our brand guidelines, developing new social media strategies and analyzing the performance and impact on subscriptions revenue - Lead marketing campaigns for our industry awards programs to generate submissions and support the overall success of the event as an extension of our brand; support cross-marketing initiatives that leverage awards to sell subscriptions - Develop go-to-market plans to introduce new products and features, driving awareness and engagement amongst current subscribers and across the market - Develop marketing and sales collateral (one-pagers, presentations, case studies, etc.) that effectively convey our unique value propositions; conduct ongoing training for the sales team to ensure proficiency and consistency with key messaging - Establish client feedback loops to keep abreast of client needs and pain points; communicate this feedback to the appropriate stakeholders and formulate action plans to address - Be an expert on our competitors and the marketplace overall, effectively leveraging market insights to differentiate our products and stay ahead of the competition - Support various brand needs associated with events or special projects, including conference dailies, hubs/landing pages, brand swag, client gifting, etc. - Present results, learnings, and recommendations to leadership team, demonstrating the impact of all activities on subscription revenue - Collaborate closely with stakeholders across sales, marketing, product, and editorial teams to work towards shared revenue goals - Support with product (website & email) updates and optimization   Skills/experience: - 4+ years’ experience in a marketing role (B2B experience preferred) - Experience with B2B digital subscriptions and/or SaaS products - Excellent verbal and written communication skills - Comfort with data/analytics and ability to report on marketing ROI based on revenue outcomes - Tech-savvy and quick-to-learn (or have prior knowledge on) how to operate platforms such as Awards Force, our CRM (Pardot/Salesforce), and CMS (Brightspot) - Creative skills are a plus, especially proficiency with Canva or other design tools to produce sales and marketing assets   Attributes: - Strong attention to detail and ability to produce thoughtful, high-quality marketing assets - Results driven with a strong focus on commercial success - Ability to build and foster excellent relationships with stakeholders at all levels - Highly organized and comfortable juggling multiple priorities and keeping to deadlines - Innovative mind-set with eagerness to try new things and continuously improve   The base salary range for this role is from $98,000.00 USD - $118,000.00 USD (salary to commensurate with experience). This position is also eligible for a variable bonus scheme administered at the sole discretion of the Company   About Us Insurance Insider is the premier digital news and intelligence platform for the world's leading insurers, distributors, service providers and investors. Established in 1996, we enable clients to seize new business opportunities and avoid risks by providing breaking news, deep analysis, and actionable insights on the insurance market.   Why Us? Our total compensation packages may also include competitive annual bonuses, commissions, or quarterly MBOs, dependent on the role. These will be discussed with you during the interview process. The salary range represents Insurance Insider's good faith belief of the current market-value for the role at the time of this posting and is provided in support of New York’s Salary Transparency initiative.   #newyorkjobs #marketing   Insurance Insider provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Reporter GlobalCapital is looking to hire a reporter in its New York office to cover the US securitization market. The reporter will produce a full range of editorial content from scoops and deal news , through to opinion, analysis, data and podcasts. Not only will they become the authority within the newsroom on their particular segment of the securitization market, but they will also become an ambassador for the organization within their corner of capital markets. We are looking for an inquisitive reporter with initiative, able to think independently and take responsibility for a beat, who is comfortable picking up the phone and developing new contacts. Extensive knowledge of financial markets is not required, nor are formal journalism qualifications. But a determined attitude, a desire to learn, and an ability to work at a fast pace are.   GlobalCapital is the capital markets newspaper, owned by Delinian. It has been an authoritative source of capital markets news for professionals for over 35 years and has an equally long history of developing and training reporters and editors.     The successful candidate will be supported locally and globally by an experienced team of editors and colleagues. The company offers flexible working as well as early finish Fridays.     Role paying between: $65,000 - $75,000 per annum     Dimensions Principal Accountabilities   1. Write GlobalCapital’s daily coverage of one segment of the US securitization market (exact beat to be decided further on), identifying the most important deals, themes, people moves and industry news. The goal is to provide readers with entertaining, original and in-depth content that is a must-read for people operating in the market.   2. Build a high number of deep relationships with key people in the securitization market, ensuring the newspaper is at the forefront of its subject by delivering unique, valuable stories that its readers find essential to do their jobs. This may involve travel within the US.   3. Be the voice of their market within the team, able to pitch story ideas, champion special report and feature ideas, while often collaborating with the rest of the editorial team to make sure GlobalCapital provides fantastic coverage and is ahead of market trends.   4. Provide cover for other market sectors where appropriate to both develop skills and allow the most consistent coverage.   5. Represent the newspaper at industry events both to provide coverage and to enhance its reputation as part of the fabric of the markets it covers.   6. Contribute towards the relevant data, awards programs and special reports or products – where relevant – that GlobalCapital produces for the global securitization market.   Reporting Lines The reporter will report to the global securitization editor and the US bureau chief.     Key Interfaces Works with the global securitization editor and US Bureau Chief to produce market coverage. Although the global securitization editor guides the overall direction of coverage, especially in the early part of the reporter’s career at GlobalCapital, and will have final say over what is covered, the reporter is expected to pitch their own ideas and, indeed, manage their own workload.   Has strong relationships with key people in and around their market sector to provide the sharpest and most insightful coverage. That means having the ability to call people in the market directly rather than having to rely upon press teams and other such gatekeepers.   Works with the global securitization editor, US Bureau Chief, subscription sales, marketing and production teams to make sure their coverage reaches the biggest possible audience, presented in the best way achievable.